Cookie Policy

Trip Around Costa Rica makes use of Tracking Tools. To learn more, Users may consult the Cookie Policy.

More information for users in Switzerland

This section applies to Users in Switzerland and, for such Users, supersedes any other possibly divergent or conflicting information contained in the Privacy Policy.

Further details regarding the categories of Data processed, the purposes of processing, the categories of recipients of Personal Data, if any, the retention period, and other information about Personal Data can be found in the section entitled “Detailed Information on the Processing of Personal Data” within this document.

Users’ rights under the Federal Data Protection Act

Users may exercise certain rights regarding their data within the limits of the law, including the following:

• Right of access to Personal Data;
• The right to object to the processing of their Personal Data (which also allows Users to request the restriction of the processing of Personal Data, the deletion or destruction of Personal Data, the prohibition of disclosure of Personal Data to third parties);
• Right to receive their Personal Data and transfer it to another data controller (data portability);
• Right to request rectification of erroneous Personal Data.

How to exercise these rights

Any requests to exercise the User’s rights can be addressed to the Owner through the contact details provided in this document. Such requests are free of charge and the Holder will respond as quickly as possible, providing Users with the information required by law.

More information for Users in Brazil

This section of the document supplements and complements the information contained in the rest of the privacy policy and is provided by the entity that operates Trip Around Costa Rica and, where applicable, its parent company and its subsidiaries and affiliates (for the purposes of this section referred to collectively as “we,” “our,” or “us”).
This section applies to all Users in Brazil (such Users are referred to hereafter simply as “you,” “your,” “you,” or “your”), pursuant to the Lei Geral de Proteção de Dados and, for such Users, prevails over any other possibly divergent or conflicting information contained in this privacy policy.
The term “personal information” as defined by the LGPD is used in this part of the document.

Legal basis under which we process your personal information

We process your personal information only where there is a legal basis for such processing. The legal bases are as follows:

• Your consent to the processing activities in question;
• The fulfillment of legal obligations that we are required to meet;
• The execution of rules dictated by laws or regulations or by contracts, agreements or other similar legal instruments;
• studies conducted by research organizations, preferably conducted on anonymized personal information;
• The performance of a contract and related pre-contractual obligations, if you are a party to that contract;
• The exercise of our rights in court, administrative proceedings or arbitration;
• The defense or physical safety of yourself or a third party;
• health protection-in the context of procedures implemented by health care entities or professionals;
• Our legitimate interest, provided that your fundamental rights and freedoms do not override such interests; and
• credit protection.

To learn more about the legal basis, you can contact us at any time using the contact information provided in this document.

Categories of personal information processed

To find out what categories of personal information are processed, you can refer to the “Details of Personal Data Processing” section in this document.

Why we process your personal information

To learn why we process your personal information, please refer to the “Details of the Processing of Personal Data” and “Purposes of the Processing of Data Collected” sections found in this document.

Your privacy rights in Brazil, how to submit a request and how it will be handled by us

Your rights related to privacy in Brazil

You have the right to:

• Obtain confirmation of the existence of processing activities regarding your personal information;
• Access your personal information;
• Obtain rectification of your incomplete, inaccurate, or outdated personal information;
• obtain anonymization, blocking or deletion of unnecessary or excessive personal information, or information that is processed contrary to the provisions of the LGPD;
• Obtain information regarding the possibility of giving or withholding your consent and its consequences;
• Get information about the third parties with whom we share your personal information;
• Obtain, upon your explicit request, portability of your personal information (except anonymized information) to other product or service providers, provided that our trade and industry secrets are safeguarded;
• Obtain the deletion of personal information processed where the processing was carried out on the basis of your consent, unless one or more of the exceptions in Article 16 LGPD apply;
• Revoke your consent at any time;
• File a complaint regarding your personal information with the NPA (National Data Protection Authority) or a consumer protection agency;
• Object to processing activities in cases where such processing is not carried out in accordance with the provisions of the law;
• Require clear and adequate information regarding the criteria and procedures used in automated decision making; and
• Request review of decisions that harm your interests, made solely on the basis of automated decision-making processes of your personal information. These include decisions to outline your personal, professional, consumer or creditor profile, or other facets of your personality.

You will never be discriminated against, or suffer in any way any treatment that is unfavorable to you, as a result of exercising your rights.

How to submit a request

You can submit an explicit request to exercise your rights free of charge, at any time, using the contact information in this document or through your legal representative.

How and how quickly we will handle your request

We will make every effort to respond to your request as soon as possible.
In any case, if it is impossible for us to do so, we will be sure to inform you of the factual or legal reasons why we cannot immediately comply or follow up on your request. In the event that your personal information is not processed by us, if we are able to do so, we will direct you to the natural or legal person to whom your requests should be addressed.

Should you decide to submit a request for access or a request for confirmation of the existence of the processing of personal information, please be sure to specify whether you prefer to receive your personal information in electronic or paper format.
You will also need to let us know if you would like an immediate response, in which case you will receive a simplified response, or if you require a full disclosure.
In the latter case, we will respond within 15 days from the time of your request, providing you with all information regarding the origin of your personal information, confirmation or non-confirmation of the existence of personal information about you, all criteria used for processing and the purposes of such processing, while safeguarding our trade and industry secrets.

In the event that you decide to submit a request for rectification, deletion, anonymization or blocking of personal information, we will ensure that we immediately inform the other parties with whom we have shared your personal information of your request so that they can in turn comply with your request – except in cases where such a communication is impossible or unduly burdensome for us.

Transfer of personal information outside Brazil in cases permitted by law

We may transfer your personal information outside the Brazilian territory in the following cases:

• when the transfer is necessary for international legal cooperation between intelligence services, investigative and criminal procedure bodies, as provided by the instruments made available by international law;
• when the transfer is necessary to defend your life or physical safety or that of a third party;
• When the transfer is authorized by the ANPD;
• when the transfer results from an obligation undertaken in the context of an international cooperation agreement;
• when the transfer is necessary for the exercise of public policy or the performance of a public service;
• when the transfer is necessary for the fulfillment of a legal obligation, the performance of a contract and related pre-contractual fulfillments, or the normal exercise of rights in guidiatorial, administrative, or arbitration proceedings.

Further information for Users in the United States

This part of the document integrates with and supplements the information contained in the rest of the privacy policy and is provided by the business running Trip Around Costa Rica and, if the case may be, its parents, subsidiaries and affiliates (for the purposes of this section referred to collectively as “we”, “us”, “our”).

The information contained in this section applies to all Users (Users are referred to below, simply as “you”, “your”, “yours”), who are residents in the following states: California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon and Montana.

For such Users, this information supersedes any other possibly divergent or conflicting provisions contained in the privacy policy.

This part of the document uses the term Personal Information.

Notice at collection

The following Notice at collection provides you with timely notice about the categories of Personal Information collected or disclosed in the past 12 months so that you can exercise meaningful control over our use of that Information.

While such categorization of Personal Information is mainly based on California privacy laws, it can also be helpful for anyone who is not a California resident to get a general idea of what types of Personal Information are collected.

ℹ️ You can read the definitions of these concepts inside the “Definitions and legal references section” of the privacy policy.

To know more about your rights in particular to opt out of certain processing activities you can refer to the “Your privacy rights under US state laws” section of our privacy policy.

For more details on the collection of Personal Information, please read the section “Detailed information on the processing of Personal Data” of our privacy policy.

We won’t process your Information for unexpected purposes, or for purposes that are not reasonably necessary to and compatible with the purposes originally disclosed, without your consent.

What are the sources of the Personal Information we collect?

We collect the above-mentioned categories of Personal Information, either directly or indirectly, from you when you use Trip Around Costa Rica.

For example, you directly provide your Personal Information when you submit requests via any forms on Trip Around Costa Rica. You also provide Personal Information indirectly when you navigate Trip Around Costa Rica, as Personal Information about you is automatically observed and collected.

Finally, we may collect your Personal Information from third parties that work with us in connection with the Service or with the functioning of Trip Around Costa Rica and features thereof.

Your privacy rights under U.S. state laws

You may exercise certain rights regarding your Personal Information. In particular, to the extent permitted by applicable law, you have:

• The right to access Personal Information: the right to know. You have the right to request that we confirm whether or not we are processing your Personal Information. You also have the right to access such Personal Information;
• the right to correct inaccurate Personal Information. You have the right to request that we correct any inaccurate Personal Information we maintain about you;
• the right to request the deletion of your Personal Information. You have the right to request that we delete any of your Personal Information;
• the right to obtain a copy of your Personal Information. We will provide your Personal Information in a portable and usable format that allows you to transfer data easily to another entity – provided that this is technically feasible;
• the right to opt out from the Sale of your Personal Information; We will not discriminate against you for exercising your privacy rights.
• the right to non-discrimination.

Additional rights for Users residing in California

In addition to the rights listed above common to all Users in the United States, as a User residing in California, you have

• The right to opt out of the Sharing of your Personal Information for cross-context behavioral advertising;
• The right to request to limit our use or disclosure of your Sensitive Personal Information to only that which is necessary to perform the services or provide the goods, as is reasonably expected by an average consumer. Please note that certain exceptions outlined in the law may apply, such as, when the collection and processing of Sensitive Personal Information is necessary to verify or maintain the quality or safety of our service.

Additional rights for Users residing in Virginia, Colorado, Connecticut, Texas, Oregon and Montana

In addition to the rights listed above common to all Users in the United States, as a User residing in Virginia, Colorado, Connecticut, Texas and Oregon, you have

• The right to opt out of the processing of your personal information for Targeted Advertising or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you;
• The right to freely give, deny or withdraw your consent for the processing of your Sensitive Personal Information. Please note that certain exceptions outlined in the law may apply, such as, but not limited to, when the collection and processing of Sensitive Personal Information is necessary for the provision of a product or service specifically requested by the consumer.

Additional rights for users residing in Utah

In addition to the rights listed above common to all Users in the United States, as a User residing in Utah, you have

• The right to opt out of the processing of your Personal Information for Targeted Advertising;
• The right to opt out of the processing of your Sensitive Personal Information. Please note that certain exceptions outlined in the law may apply, such as, but not limited to, when the collection and processing of Sensitive Personal Information is necessary for the provision of a product or service specifically requested by the consumer.

How to exercise your privacy rights under US state laws

To exercise the rights described above, you need to submit your request to us by contacting us via the contact details provided in this document.

For us to respond to your request, we must know who you are. We will not respond to any request if we are unable to verify your identity and therefore confirm the Personal Information in our possession relates to you. You are not required to create an account with us to submit your request. We will use any Personal Information collected from you in connection with the verification of your request solely for verification and shall not further disclose the Personal Information, retain it longer than necessary for purposes of verification, or use it for unrelated purposes.

If you are an adult, you can make a request on behalf of a child under your parental authority.

How to exercise your rights to opt out

In addition to what is stated above, to exercise your right to opt-out of Sale or Sharing and Targeted Advertising you can also use the privacy choices link provided on Trip Around Costa Rica.

If you want to submit requests to opt out of Sale or Sharing and Targeted Advertising activities via a user-enabled global privacy control, such as for example the Global Privacy Control (“GPC“), you are free to do so and we will abide by such request in a frictionless manner.

How and when we are expected to handle your request

We will respond to your request without undue delay, but in all cases within the timeframe required by applicable law. Should we need more time, we will explain to you the reasons why, and how much more time we need.

Should we deny your request, we will explain to you the reasons behind our denial (where envisaged by applicable law you may then contact the relevant authority to submit a complaint).

We do not charge a fee to process or respond to your request unless such request is manifestly unfounded or excessive and in all other cases where it is permitted by the applicable law. In such cases, we may charge a reasonable fee or refuse to act on the request. In either case, we will communicate our choices and explain the reasons behind them.

More information about the treatment

Litigation defense

The User’s Personal Data may be used by the Owner in legal proceedings or in the preparatory stages to its possible establishment for the defense against abuse in the use of Trip Around Costa Rica or related Services by the User.
The User declares that he/she is aware that the Data Controller may be obliged to disclose the Data by order of public authorities.

Specific disclosures

Upon the User’s request, in addition to the information contained in this privacy policy, Trip Around Costa Rica may provide the User with additional and contextual disclosures regarding specific Services, or the collection and processing of Personal Data.

System logs and maintenance

For operation and maintenance purposes, Trip Around Costa Rica and any third-party services it uses may collect system logs, which are files that record interactions and may also contain Personal Data, such as the User IP address.

Information not contained in this policy

Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, if possible, on Trip Around Costa Rica as well as, when technically and legally feasible, by sending a notification to Users through one of the contact details it has. Therefore, please consult this page frequently, referring to the date of last modification indicated at the bottom.

If the changes affect processing whose legal basis is consent, the Owner will re-collect the User’s consent, if necessary.